“Boldchat's email solution helped us create us much more efficient email process for our support team than any other provider we've used. It's easier to use, more affordable, and more comprehensive than competing products. With Boldchat we reduced our email response time by 250-300%.
The ease of operation and the straight forward set-up makes it very user friendly for both the operators and administrators and the features allow us to track our customer's histories much more efficiently than we have been able to with any other program.”
Effective Email Management is Critical to Support and Sales Organizations.
Many organizations find managing incoming team-type email an enormous challenge. Issues of responsibility, priority, status, disposition, organization, and reporting all combine to lower your customers' expectations that they will receive a timely email response.
Boldchat Email accelerates your team's email effectiveness by:
- Organizing your emails by thread
- Allowing team discussion of email prior to responding
- Allowing assignment of close categories, status codes
- Built-in spellchecking
- Using "Canned email responses" to standardize your email copy ECRM page:
Boldchat Email is part of the Boldchat eCRM Edition that includes Contact and Ticket Management. Read more about Boldchat eCRM Edition here.
Choose which type of solution fits your organization
